Casino Room Review 2019 - Is This Site Scam or Safe?

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Casino Room
Casino Room

Pros:

  • Practical and easy-to-use design
  • Has three licenses- from the UKGC, the MGA, and Curacao
  • Hundreds of different slot machines
  • Bonuses on the first five deposits of new members
  • Has been operating for more than 13 years

Cons:

  • Canadian players are prohibited from playing certain slot games
  • No advanced search filters
  • PayPal is not supported

About Casino Room Online Casino

Casino Room review
CasinoRoom was established in 2015 by Ellmount Gaming Ltd. Group. This is a Malta-based company, and it does not run any casinos other than this one. In other words, for more than 13 years, Casino Room has their full attention. They are part of the NetRefer affiliate program and have a very positive reputation among gamblers. In this Casino Room review, we will take a look at all its features, bonuses included.

Restricted Countries and Licensing

Casino Room has triple licenses, which means it can operate in a lot of countries. At the time of this Casino Room review, the website held three licenses – from the United Kingdom Gambling Commission (UKGC), the Malta Gambling Authority (MGA), and Curacao eGaming. According to the terms & conditions, only the users from the United States are restricted from using the site; no other countries are listed. However, while Canadian players are accepted as members, they are prohibited to play popular NetEnt progressive jackpots. Some other countries are prohibited to play the entire NetEnt collection. So according to your country, you may not be able to see all the games available on the website.

Is Casino Room Scam or Safe? – 10/10

Casino Room is safe and legit because:

  • It has three licenses in total, which makes it one of the most audited gambling platforms
  • It has been operating for more than 13 years and has a positive reputation
  • It is a member of IBAS (Independent Betting Adjudication Service)
  • It uses 128-bit SSL encryption on all its pages provided by GlobalSign

How to Join the Casino

Joining the Casino Room casino is fast and easy. When you visit the main page, you will see two buttons at the top right corner of the interface: one to register and another one to log in. The green one says “sign up.” Click this button and fill in the form. Do not forget to provide accurate details as they will be needed during the verification process. Casino Room will send you an email – click the link in this email to activate your account. Now, return to the main page and click the Casino Room login button.  Enter your username/password and that’s it: you are now a member. We recommend completing the ID verification procedure right after the registration as it will save you time in the future.

Casino Software – 8/10

Casino Room offers games from multiple providers. At the moment, it works with the following companies: Microgaming, Aristocrat Gaming, Thunderkick, Yggdrasil Gaming, Elk Studios, NetEnt, Betsoft, NYX Interactive, Play’n GO, Evolution Gaming, and Microgaming. The website uses a modern practical design, so it is easy to navigate. However, the search function has no advanced filters, so it may be difficult to find a particular game.

Casino Room Download Option

This is an instant play casino and it does not offer any software to download. Just use your browser to play the games and access other features.

Flash Casino

T the majority of the game collection consists of HTML5 games which do not require the installation of any additional software.

Games at Casino Room – 8/10

Casino Room games
There are nearly 900 games at Casino Room online casino. In terms of categories, you can play video slots, classic slots, 3D slots, jackpot slots, card games like blackjack and poker, and table games like roulette. Slots have the simplest rules and suit every player. Any predictions or cheats cannot be implemented here, as they are based on RNGs – the winners get their winning credits absolutely randomly. Casino Room free games option is offered, but you need to be a member to play the options for free.

Virtual Games

At the time of this 2019 review, no virtual games were available at Casino Room.

Live Casino Games

This service is provided by Evolution Gaming. There are 10 games in this category, and they consist of table and card games (Blackjack, Roulette, Poker, Casino Hold’em, and Three Card Poker). Here, you have to play against real dealers. The tables at Casino Room for real money have different betting limits, and you should choose according to your budget.

Mobile Gaming

Casino Room does not offer a mobile apk app. However, you can still visit the mobile version of the website on mobile devices and get access to the entire game collection. In addition, you can access all the features such as payment, helpline, and account management on mobile devices.

Payment Methods & Supported Currencies – 7.5/10

Casino Room accepts the following currencies: EUR, GBP, TL, CAD, LEI, RUB, YEN, AUD, and LEVA.

Unfortunately, the offered banking methods are limited in number. Players can use credit cards like VISA/MasterCard, Trustly, Neteller, Skrill, and PaysafeCard to make a deposit and/or withdrawal. You can also deposit using voucher codes of some eWallets.

Also, here are the facts you should know about payments:

  • If you make a withdrawal before completing the withdrawal requirement, your account may be terminated.
  • You cannot make a withdrawal within the first 3 days of your registration.
  • Payouts are subject to transaction fees, but these are different for every member (change according to the account status and the withdrawal amount).
  • The minimum amount you can withdraw is 10 EUR. The maximum payout amount is 30,000 EUR per month.

The Minimum and Maximum Betting Limits

The betting limits are different for each game and table. In general, the overall stakes are:

  • Slot Games: Between 0.01 and 500 coins
  • Card Games: Between 1 and 750 coins
  • Table Games: Between 1 and 750 coins

Do not forget that these are the average rates. You will still be able to find games/tables that have lower and higher betting limits than these.

PAYMENT METHOD DEPOSIT WITHDRAWAL
PaysafeCard Yes Yes
MasterCard Yes Yes
Paylevo Yes Yes
Visa Electron Yes Yes
Ukash Yes Yes
Trustly Yes Yes
Neteller Yes Yes
Visa Yes Yes
Skrill Yes Yes
WebMoney Yes Yes
Bank Wire Transfer Yes Yes

Bonuses and Promotions – 8/10

Casino Room bonus
A lot of Casino Room reviews agree that their welcome bonus is fantastic. This platform offers rewards on the first 5 deposits made by new customers. Thanks to the welcome package, it is possible to boost your playable balance to 4,500 EUR in total. However, there are no bonuses for current members, and there is no loyalty/VIP program either. So, let’s focus on the welcome bonuses.

Welcome Bonus on Five Deposits

DEPOSIT CHOOSE BETWEEN:
1st 500% bonus up to 50 EUR, 100% bonus up to 500 EUR, or 50% bonus up to 1.000 EUR
2nd 200% bonus up to 200 EUR, 100% bonus up to 500 EUR, or 50% bonus up to 1.000 EUR
3rd 200% bonus up to 200 EUR, 100% bonus up to 500 EUR, or 50% bonus up to 1.000 EUR
4th 100% bonus up to 200 EUR, 50% bonus up to 500 EUR, or 25% bonus up to 1.000 EUR
5th 100% bonus up to 200 EUR, 50% bonus up to 500 EUR, or 25% bonus up to 100 EUR

So, Casino Room offers different match-up bonus rates and upper limits with this promotion. It is up to you to decide which ones to choose. As has been mentioned above, it is possible to get 4.500 EUR in total, but this amount can be less depending on your choices. The terms and conditions for this offer can be seen below:

BONUS CODE No code
DEPOSITS APPLICABLE TO THE BONUS First five deposits
MIN. DEPOSIT C$10
MAX. DEPOSIT C$ 1,000
MIN. CASHOUT C$10
MAX. CASHOUT 5x the deposit amount

Thus, to benefit from the welcome bonus, you must deposit 10 EUR minimum at each time. Also, there is a very important term: deposits made via Skrill and Neteller do not count. You will get the bonus as soon as you make a deposit. However, if you want to withdraw and/or use it to play the games, you must wager the bonus 75x. This may be a problem for gamblers on a limited budget.

No Deposit Free Spins

When you complete the registration, you also get 25 free spins as the Casino Room casino no deposit bonus. Everybody can benefit from it without making a payment. However, the free spins can only be used on specific slots, and they are capped at 100 EUR in total. So, there is a limit on winnings. In addition, you need to complete a 75x wagering requirement in order to withdraw the winnings that come with these free spins.

Client Support: Ways to Contact – 8/10

Casino Room offers an FAQ page. You can access this help page by following the “support” link. If you cannot find the answer you are looking for, contact the support centre by using the following options.

  • Email: The address you can use is support@casinorrom.com. You should use this method for payment-related problems.
  • Telephone: The phone number you can use is +44 1489 232 095. Note that this is a UK number, so calling from another country such as Canada may result in paying international fees.
  • Live Chat: You can reach this option on the FAQ page or by following the link at the bottom right corner of every page. Live chat is the best method if you want to reach their customer support with your queries or complaints and get answers fast. It can be used 7/24.
  • Skype Chat: If you have Skype installed, click on the button located on the FAQ page to join the Casino Room channel. A customer representative will join the chat as well.

The postal address of Casino Room office is Evropa Business Center, Level 3/Suite 701, Dun Karm St, BKR 9034, Malta.

Security and Game Fairness

Casino Room does not work with an independent audition agency to check the winning odds, such as eCOGRA. For the same reason, we do not know their RTP rates. However, this is a highly respected gambling hub, and we are sure that the games are fair. As mentioned above, Casino Room is a member of IBAS, which is a private organization that accepts only prestigious members. IBAS provides customer complaint resolution services, and each member of this organization is a well-respected brand. In terms of security, Casino Room complies with all the latest cybersecurity standards and uses 128-bit SSL encryption on all the pages.

Casino Room is one of the best options for Canadian punters looking for a fun, safe, and reliable environment to play games and a top-notch gambling service. We highly recommend giving it a try, even if you are not from Canada.

Casino Room Casino FAQs

Is there a Casino Room Canada option?

Yes. As has been mentioned above, members from Canada are welcomed here. In addition, it accepts CAD.

Which mobile devices does Casino Room support?

You can use iPhones, iPads and Android devices to access and sign in to the mobile site. Do not look for mobile applications on the app stores because they do not exist.

Is there a downloadable desktop version?

No, as it is a modern platform, this old and archaic method is not supported. There is no need to download any software to your PC to play games. Using a modern browser will be enough to play the games and enjoy all of the features. (Note that some old games may still require the installation of the Adobe Flash plugin.)

Is there a Bonus Code or Coupon Code I can use?

No codes are needed to activate bonuses. In order to get the no deposit bonus, completing the registration process is enough. In addition, the welcome bonus activates automatically right after the deposit.

Do I need to verify my identity?

Yes. This is not required during the registration, but Casino Room will ask you to verify your ID before making a withdrawal. This is done by sending copies of your ID, utility bill, and credit card to the casino management. We advise you to complete this process as soon as possible as it may take more than 24 hours to be processed.

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Comments
Oh, it's my favourite casino. The staff is so friendly. I had a problem with withdrawal and Pelle helped me within some minutes.
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